Privacy Policy

Effective Date: 01/06/2023

This Privacy Policy describes how I, Kath Williams of Dyslexia HQ collect, use, disclose, and safeguard the personal information of users ("you" or "your") when you visit this website and use my services. I am committed to protecting your privacy and ensuring the security of your personal information. By using this website and my services, you consent to the practices described in this Privacy Policy.

1. Information I Collect:

1.1 Personal Information: I may collect personal information that can be used to identify you, such as your name, contact information, date of birth, and other details you provide voluntarily when you contact me about tuition or assessment for your child. This includes information you provide when you fill out forms, submit inquiries, or communicate with me via email or other channels.

1.2 Sensitive Information: As a dyslexia specialist offering tuition and full diagnostic dyslexia assessments, I may collect sensitive information related to dyslexia, including educational history, assessment results, and any other background information necessary for providing these services effectively. I understand the sensitive nature of this information and will handle it with the utmost care and confidentiality.

1.3 Guardian/Parent Information: In the case of children and young individuals, I may collect personal information about parents or legal guardians, including their names, contact details, and relationship to the child. This information is collected to facilitate communication and ensure the well-being of the child during the provision of these services.

2. Use of Information

2.1 I use the information I collect to:

Provide and deliver this specialist dyslexia tuition and/or full diagnostic dyslexia assessments services to children and young people referred to me.
Communicate with parents or legal guardians about the progress and outcomes of assessments and tuition sessions, ensuring transparency and involvement in the process.
Respond to your inquiries, addressing any questions or concerns you may have.
Protect my rights, enforce my terms of service, and comply with legal obligations, ensuring the integrity of my services.

3. Information Sharing

3.1 I understand the importance of privacy and will not sell, trade, or rent your personal information to third parties without your consent. However, I may share your information in the following circumstances:

With trusted third-party service providers who assist me in operating this website and delivering these services, such as secure data storage providers, assessment tools, and communication platforms. These service providers are bound by strict confidentiality obligations and are only permitted to use your information for the purposes specified.
When required by law or in response to a valid legal request, such as a court order or government agency's request. I will take all necessary steps to ensure that any disclosure of your personal information is done in compliance with applicable laws and regulations.
To protect this rights, property, or safety, or the rights, property, or safety of others, in cases where it is necessary to prevent or address potential fraud, security breaches, or illegal activities.

4. Data Security

4.1 I take data security seriously and have implemented appropriate technical and organisational measures to protect the confidentiality, integrity, and availability of your personal information.

These measures include secure data storage, encryption of sensitive data, access controls, and regular security assessments. However, please be aware that no security measures are foolproof, and I cannot guarantee the absolute security of your data.

5. Retention of Personal Information

5.1 I will retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. I will securely dispose of or anonymised personal information when it is no longer needed.

6. Children's Privacy

6.1 My services are intended for children and young individuals with dyslexia. I understand the importance of protecting the privacy of children and will only collect and use personal information related to children with the explicit consent of their parents or legal guardians.

7. Changes to the Privacy Policy

7.1 This Privacy Policy is effective from 01/06/2023. However, I may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. I will notify users of any material changes by posting the revised policy on this website.

8. Contact Me

8.1 If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact me at dyslexiahq@gmail.com

By using this website and engaging with these services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Kath Williams 01/06/2023